Booking Terms

Holiday Haven Booking Conditions
  • Maximum 4 adults per cabin/site
  • Persons under 18 (or persons on their behalf) are not permitted to make reservations. Unaccompanied minors will not be accepted as guests in the park.
  • Infants – 0 to 5 years
  • Children – 6 to 17 years
  • Adults – 18 years +
  • Park management reserves the right to cancel or amend any bookings.
  • 1 car space is allocated per site booked. Additional vehicles must be parked in allocated visitor parking or outside the park.
  • One (1) tent/ caravan/ camper trailer per site.
  • Any additional structure requires Park Manager permission.
  • All damages to park property will be charged to the client’s credit card.
  • There is no smoking permitted in park accommodation or other buildings, including on cabin decks and building verandas.
  • All bookings placed will be accepted in accordance with NSW Public Health Orders. If making a booking at A Holiday Haven Park breaches a Public Health Order, this booking will be cancelled. 
  • Booking during Peak Season or travelling with a dog: please refer to the sections below.
Dog Policy

Dogs are permitted at selected Holiday Haven Parks, outside of school holidays, peak and shoulder periods. 
Click here to view our dog-friendly parks and booking terms.

Booking Periods

Peak Season:

  • October Long Weekend
  • Easter Long Weekend 
  • Christmas/New Year Peak season start dates vary between parks. Please check with specific park for dates.
  • Minimum night stays may apply during certain times, please check with park management.
  • Low Season and shoulder season may vary from park to park. please check with park management for exact dates.
  • Sites/Cabins are booked from 2pm (check in) on the day of arrival until 10am (check out) on the day of departure unless otherwise stated or arranged prior with park management, fees may apply.
Payment and Deposits
  • Guest credit/debit card details are required to secure all bookings. Visa and Mastercard surcharge 0.5%.
  • Payment plans are available for purchases over $200.00. Click here for more details. 
  • Bookings are not transferable to other persons.
  • A deposit of at least one night’s accommodation is required at the time of booking for all bookings made outside 30 days of arrival.
  • Full payment is required 30 days prior to arrival for all off-peak stays to confirm the booking.
  • Peak October Long Weekend – Deposit of at least 1 night’s accommodation is required at the time of booking. The full amount must be paid by 1 September.
  • No refunds will be offered after the final payment date (1st September) for October Peak Bookings  
  • Peak Summer Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of the balance to be paid by 1st August. Balance must be paid in full by 1 November.
  • No refunds will be offered after the final payment date (1st November) for Christmas Peak Bookings  
  • Peak Easter Period Bookings Payment – Deposit of at least 1 night’s accommodation is required at the time of booking. Second deposit of 50% of balance to be paid by 1 September. Full amount to be paid by 1 March.
  • No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings  
  • If payment deadlines are not met, Holiday Haven reserves the right to cancel your booking.
  • Terms and Conditions are subject to change.
Cancellations and Refunds
  • Cancellations within 14 days or less prior to arrival – a cancellation fee of 100% of the booking will apply to all bookings.
  • Cancellations 14 to 30 days prior to arrival – a cancellation fee of 50% of total booking will apply to all bookings.
  • Cancellations up to 30 days prior to arrival – a administration fee of $50 for cabins & $20 for sites will apply to all bookings.
  • Cancellations for Peak period after full balance has been paid will incur a fee of 100% of the booking.   
  • No refunds will be offered after the final payment date (1st September) for October Peak Bookings  
  • No refunds will be offered after the final payment date (1st November) for Christmas/January Peak Bookings  
  • No refunds will be offered after the final payment date (1st March) for Easter Peak Bookings
  • Refunds are unavailable for cancellations made within 14 days of arrival date or due to; early departures, no shows, change of mind, inclement weather, or where clients are asked to leave the park for breaching park rules.
  • Pricing is subject to change.
  • Guest credit/debit card details are required to secure all bookings.
  • Visa & Mastercard credit card surcharge of 0.5% applies to this payment option.
  • Terms and Conditions are subject to change.
  • Holiday Haven reserves the right to cancel or amend any bookings due to unforeseen circumstance.
Additional Fees and Charges
  • Site Extras – $10 per night applies to boats, extra vehicles and trailers. Subject to availability, not available during peak periods.
  • Dog Cleaning Fee – A fee of $40 will be charged on all dog-friendly cabin bookings.
  • Cleaning Fee – A minimum of $160 will be charged if the cabin/site is left in unsatisfactory condition upon departure.
  • Late Departure – subject to availability and prearrangement with park management. Fees may apply.
  • Day Visitors – $15 per day per person.
  • Additional Fees and charges are subject to change.
Stay 4, Pay 3 Spring Special

Make the most of spring with our Stay 4 Nights, Pay for 3 offer across participating Holiday Haven parks.

Travel Dates: 1 September to 30 November 2026 (unless otherwise stated)

General Conditions

  • Offer valid on new bookings only.
  • Not available in conjunction with any other discount, promotion, or special offer.
  • Standard Holiday Haven booking terms and conditions apply.
  • Blackout periods apply and include:  September School Holidays, October Long Weekend

Sunday to Thursday Stays

The Stay 4, Pay 3 offer is available for stays between Sunday and Thursday nights at:

  • Holiday Haven Shoalhaven Heads
  • Holiday Haven Culburra Beach
  • Holiday Haven Lake Tabourie

Eligible Accommodation: All accommodation types

 

Monday to Friday Stays

The Stay 4, Pay 3 offer is available for stays between Monday and Friday nights at:

  • Holiday Haven Currarong
  • Holiday Haven White Sands
  • Holiday Haven Huskisson Beach
  • Holiday Haven Swan Lake

Eligible Accommodation: All accommodation types

Holiday Haven Burrill Lake

  • Valid for stays Monday to Friday
  • Cabins only

Holiday Haven Lake Conjola

  • Travel period: 1 September to 25 September 2026
  • Valid for stays Monday to Friday
  • Eligible accommodation: All accommodation types
  • Blackout period: September School Holidays

Holiday Haven Bendalong

Stay 4, Pay 3 is available on:

Cabins & Ensuites

  • Monday to Friday stays

Powered & Unpowered Sites

  • Sunday to Thursday stays

Available Any Day of the Week

Holiday Haven Ulladulla

  • Stay 4, Pay 3 available 7 days a week
  • Valid across all accommodation types

Holiday Haven Kangaroo Valley

Cabins

  • Travel period: 1 September to 21 December 2026
  • Stay 4, Pay 3 available for stays Monday to Friday

Powered & Unpowered Sites

  • Travel period: 1 September to 21 December 2026
  • Stay 4, Pay 3 available 7 days a week
Holiday Haven

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